Frequently Asked Questions

STORAGEย & REHEATING INSTRUCTIONS

We've got you covered with a Skillet Cookie Care card, addedย to every order with detailed instructions onย the storage and reheating instructions.ย 

WHERE ARE YOU LOCATED?

We are located in Milton, Ontario, Canada. We are currentlyย an Onlineย based company working out of commercial health inspected licensed kitchens. Local pick-up, Delivery are alsoย available at checkout under the delivery options.ย 

HOW DO WE ORDER?

All orders are typically placed online via the website through our checkout system. If you are looking to do a custom or bulk order, please email us at skilletcookiecompany@gmail.com or text us at +1 647-535-6584.

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WHERE DO YOU SHIP?

We currently ship anywhere in Canada.ย We use Canada Post/FedEx/UPS for most orders. Although we ensure that our products are shipped in perfect condition, there is a possibility for food items to spoil or break during transit.
We understand that shipping issues, including delays, are frustrating. Unfortunately, they are out of our control and can only be addressed by the shipping provider. Shipping fees are determined by the postal service and are not refundable.ย 

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE TO GET MY ORDER?

Shipping costsย depends on the weight and size of the package. Shipping is usually anywhere from $11-$30 per package and is calculated at the time of checkout. Shipping times depend on what shipping option you choose, when you check outย from Standard, Expedited and Express and can range anywhere between 1-7ย business days. Orders take approximately 1-4 days to complete.ย 

WHAT ARE THE INGREDIENTS IN THE SKILLET COOKIES?

Ingredientsย depends on the flavor of theย Skillet Cookie. All Skillet Cookiesย have pasteurized eggs(no eggs for vegan cookies), vanilla extract, butter (oil for vegan), flour, sugar, baking powder and salt.ย 

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CAN I FREEZE THEM AND SAVE THEM FOR LATER?ย 

Yes, you mostย definitely can. However, as with any perishable food, we do recommend eating them fresh because nothing is better than fresh. Afterย being frozen you can reheat them in the oven at 350 degrees for 3-4 minutes or microwave them for 45seconds-1ย minute after thawing them toย room temperature.

DO YOU DO SPECIAL EVENTS AKA BIRTHDAYS, WEDDINGS, PARTIES FOR LARGER ORDERS?

Yes, please send us an email to skilletcookiecompany@gmail.comย to inquire or text/call us at 647-535-6584.

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***WE DO NOT OFFER REFUNDS***

SKILLET COOKIE vs REGULAR COOKIES ๐Ÿช